162 people took part in this survey and the research was conducted over the period of one month between May and June 2021. The questions allowed for multiple answers, therefore giving us a wide range of data and not always forming the total value of 100%.

Section 1

Q1. Do you have any disabilities or barriers?

• 9% Visual (Low vision, Colour blindness, Deaf blindness, Other)

• 9% Cognitive, learning, and neurogical (Mental health disabilities, Perceptual disabilities, Seizure disorders, Other)

• 2% Auditory (Hard of hearing, Deafness, Deaf-blindness, Other)

• 3% Physical (Amputation, Arthritis, Tremor and spasms, Other)

• 79% None

Q2. What type of device do you usually use to read your emails?

• 79% Mobile

• 8% Tablet

• 35% Desktop

• 55% Laptop

Q3. Do you adjust the settings on your device to make your emails easier to read?

These answers included use of Dark Mode features, adjusting device brightness, the use of system fonts, zoom, and altering text sizes.

• 23% Yes

• 77% No

Q4. Do you use any hardware to assist you in receiving and experiencing emails?

• 2% Yes

• 98% No

Q5. Have you used a smart speaker to read out your emails?

These answers included the use of devices such as Google, Amazon, Alexa, Siri, and speech assist on Outlook to read out the contents of emails.

• 6% Yes

• 94% No

Q6. Do you use any assistive technology?

These assistive technologies included device dictation, navigation reader, closed captioning, and email audio reading.

• 6% Yes

• 94% No

Section 2

Q8. Which of these, in their font families can you read easily?

• 79% A

• 2% B

• 74% C

• 45% D

Q9. which of these, in their respective font sizes can you read easily?

• 70% A

• 98% B

• 27% C

• 10% D

Q10. Which of these, in their respective font weights can you read easily?

• 78% A

• 21% B

• 62% C

• 25% D

Q11. Which of these, in their respective alignments can you read easily?

• 17% A

• 88% B

• 39% C

• 38% D

Q12. Which of these, in their foreground and background colours can you read easily?

• 50% A

• 55% B

• 88% C

• 11% D

Q13. Which of these paragraphs, with their respective line spacing can you read easily?

• 13% A

• 88% B

• 59% C

• 53% D

Q14. Which of these, the link or the button, can you see more easily?

• 57% A

• 55% B

Q15. Which of these, the link or the button, can you select more easily?

• 45% A

• 69% B

Q16. Which of these links, in their respective colours, are easier to identify as links?

• 4% A

• 98% B

Q17. Of these animations, which ones distract you from their content, based on their speed?

• 25% A

• 41% B

• 29% C

• 89% D

Q18. Which of these layouts are the easiest to understand?

• 83% A

• 59% B

• 35% C

• 4% D

Q.19. Which of these links, can you read more easily?

• 19.5% A

• 80.5% B